Make a request
Email contact@intakedm.com with the subject “Intake data deletion request.” Tell us the Instagram handle involved and, if you messaged a business, the business account you contacted. If your request concerns a demo application or chat, include the email address you used. Please do not send passwords or sensitive personal information.
You can make a request whether you are a business client, a person who messaged a connected business, or someone who submitted a demo request. You can also contact the business you messaged directly.
What happens next
We will acknowledge your request, verify that we can safely identify the relevant information, and coordinate with the business client when needed. We will delete or de-identify information we are required to remove, including information received from Meta when applicable, unless we must retain specific information under law or another permitted exception. We will tell you when the request has been completed or explain any information we must keep.
Disconnecting an account
A business account owner can revoke Intake’s access through its Meta account settings or ask us to stop the connection. This stops future authorized access, but a separate deletion request is needed for information already held by Intake. Read the full Privacy Policy for more information.